The incumbent will serve as a Health Technician (Dietetic) in the Nutrition and Food Services (NFS) at Mann-Grandstaff Department of Veterans Affairs Medical Center, Spokane, Washington. To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 02/16/2024. You may qualify based on your experience as described below: GS-4: General Experience: You must have 6 months of General experience equivalent to at least the next lower grade GS-03 in the normal line of progression for the occupation in the organization. General experience includes documenting dietary or nutrition information, updating patient records, procedures for tray assembly area, use of dietetics software programs; following verbal and written instructions; and using computer equipment, phone system, and printers. GS-5: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-04 in the normal line of progression for the occupation in the organization. Specialized experience includes providing administrative and customer service support for the food service program within a medical center that require exceptional customer service, computer skills, proper phone etiquette, proficiency in special food service and therapeutic diet procedures, with a broad knowledge of routine modified diets, combinations of diet modifications and knowledge of Commercial Off the Shelf (COTS) Dietetics software. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. You will be rated on the following Competencies for this position: Computer Skills Customer Service (Clerical/Technical) Food Service Patient Care Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. ["Practice excellent customer service skills in all forms of communication, either via telephone, e-mail or in-person. Be pleasant, friendly, personable, and professional when communicating with customers. Maintain the vital connection between Nutrition Communication Center (NCC) Associates, Registered Dietitian, higher graded dietetic technicians, food service staff, Nursing, patients and guests. Retrieve computerized information or printouts to assist with tray or nourishment assembly such as standing orders, nourishment labels, tabulated recipe lists, and other simple information to assist in meal delivery. Assist patients in selection of the proper foods according to their individual diet. Participate in Patient Satisfaction Survey process, from collection of data to making corrective actions based on results. Generate the appropriate paper tickets for each meal service and complete all tickets for all modified diet combinations as part of the facility's contingency plan. Advise food service supervisors or food production chief of any special orders or changes needed that may impact food production, including instances when substitutions are needed due to food preferences. Determine the types and quantity of nourishments to prepare by reading worksheets. Be responsible for retrieving meal trays from patient's bedside after meals and returning trays to dish room for cleaning. Work Schedule: Various 8 hour tours from 0500-1830. Work schedule will be discussed during the interview. Telework: Ad-hoc. Recruitment Incentive: Authorized for eligible applicants Virtual: This is not a virtual position. Position Description Title/PD#: Health Technician (Dietetic)/PD99856S and PD99855S Physical Requirements: The work requires walking, standing, bending, lifting, and carrying of light items, such as food trays, instruction materials, books, and manuals. Frequently lifts or moves objects weighing up to 20 pounds and pushing loaded carts of trays and/or nourishments; may be necessary to lift and/or push equipment. Requires long periods of sitting and moving about in an office environment, including repetitive motion activities of the hands and fingers for extensive keyboard and computer mouse use, and office tasks such as answering and holding a telephone phone, and writing. The work may require walking indoors, outdoors or to and from other areas of the medical center; may be subject to periods of continuous standing, sitting, walking and frequent stooping, reaching, pushing, pulling, and bending. Work is performed in a hospital and involves some exposure to contagious diseases. Standard precautions may necessitate the use of personal protective equipment (PPE) in situations of potential exposure. Financial Disclosure Report: Not required Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. The full-performance level of this position is GS-05."]
The Veterans Health Administration (VHA) is the largest integrated health care system in the United States, providing care at 1,321 health care facilities, including 172 VA Medical Centers and 1,138 outpatient sites of care of varying complexity (VHA outpatient clinics) to over 9 million Veterans enrolled in the VA health care program. At VA Long Beach Healthcare System, our health care teams are deeply experienced and guided by the needs of Veterans, their families, and caregivers. Our medical center provides primary care and specialty health services, including cardiology, mental health care, treatment for spinal cord injuries and disorders, suicide prevention, women’s health services, and more.