ProHealth Care has been the health care leader in Waukesha County and surrounding areas for the past century, providing outstanding care across a full spectrum of services. The people of ProHealth Care strive to continuously improve the health and well-being of the community by combining skill, compassion and innovation. The ProHealth family includes Waukesha Memorial Hospital, Oconomowoc Memorial Hospital, the Rehabilitation Hospital of Wisconsin, ProHealth Medical Group clinics, AngelsGrace Hospice, ProHealth Home Care & Hospice, West Wood Health & Fitness Center and Regency Senior Communities. Learn more at ProHealthCare.org
Hours: primarily weekdays with some weekend call
Full Time Benefits
Responsible for day to day operations of business operations and oncology support services within the Oncology Program; overseeing mulitple locations or a large number of direct reports.
Supervises the Business Operations and Support Service areas, which includes Front Desk, Financial Counselors, Counseling Services, Social Workers, Dietitians, and Genetic Counselors within the Cancer Center at all locations and insures patients are served within established service standards. Ensure appropriate resources are provided to front desk and Support Service staff daily for all locations. Ensures solutions to department level challenges are implemented and promotes standardization for all front desk and support service processes when possible.
Investigates, resolves, and documents patient, physician, and customer inquiries and concerns. Actively Leads Patient Satisfaction and Service Excellence initiatives within the department.
Serves as a liaison between the PHC business office and the Cancer Center for denials, prior authorizations, regulatory chart audits and coding compliance.
Assists with business analytics such as productivity models as directed by the Director of Oncology Services.
Assists with special projects as identified by the Director of Oncology Services.
Serves as the liaison to the Community Education department as it related to events such as Screenings, Community Fairs and Cancer Walks.
Measures and monitors staff productivity and performance.
ProHealth Care has been the health care leader in Waukesha County and surrounding areas for the past century, providing outstanding care across a full spectrum of services. The people of ProHealth Care strive to continuously improve the health and well-being of the community by combining skill, compassion and innovation.ProHealth Care, one of the largest employers in Waukesha County, offers work that is challenging and rewarding. The organization is dedicated to providing the highest quality service to our patients and their families and treats each individual with respect – the way they should be treated. We have high expectations for those who join our team of nearly 5,000 employees. In return, we offer exceptional career opportunities in a dynamic, health care system where the contributions of every team member are valued.Learn more at ProHealthCare.org.